At Spring Earth, we aim to provide quality gardening, agricultural and organic products to our customers. This Refund & Cancellation Policy explains the terms applicable to orders placed through https://springearth.in.
1. Order Cancellation
Customers may request cancellation of an order before it has been shipped.
To request a cancellation, please contact us as soon as possible with your order number.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may need to follow our return/replacement process, where applicable.
2. Damaged or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrectly supplied
- Missing from your order
please contact us within 48 hours of delivery.
Please provide:
- Order number
- Customer name
- Description of the issue
- Clear photographs/videos of the product and packaging
After reviewing the claim, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and product availability.
3. Return of Products
Returns may be accepted only for eligible products and after approval from Spring Earth.
Products should generally be:
- Unused
- In their original packaging
- In saleable condition
- Accompanied by the original order details/invoice
Certain products may not be eligible for return because of their nature, hygiene considerations, perishability, opened packaging, or other applicable restrictions.
4. Non-Returnable Products
Unless the product is damaged, defective or incorrectly supplied, the following may not be eligible for return:
- Opened or used products
- Seeds or planting materials where the packaging has been opened
- Organic fertilisers, manure or soil-related products where the packaging has been opened
- Products damaged due to improper storage or handling after delivery
- Products returned without prior approval
- Products specifically marked as non-returnable on the product page
5. Refunds
Once an approved refund is processed, the refund will normally be made to the original payment method used for the order.
For Cash on Delivery orders, we may request appropriate bank/account details to process an eligible refund.
The time taken for the refund to appear in your account may depend on your bank, card issuer or payment service provider.
6. Shipping Charges
Original shipping charges may not be refundable unless the return or refund is due to an error on our part, such as:
- Wrong product supplied
- Damaged product
- Product missing from the order
- Other issues attributable to Spring Earth
If a return is approved because of a customer preference or other non-defective reason, applicable return shipping costs may be deducted from the refund.
7. Refund for Prepaid Orders
If a prepaid order is cancelled before dispatch and the cancellation is approved, the applicable refund will be initiated to the original payment method.
Payments processed through Razorpay or another payment gateway may be subject to the processing timelines of the relevant payment provider.
8. Failed or Duplicate Payments
If your account is debited but the order is not successfully placed, please contact us with the transaction details.
If we confirm that the payment was received but the order was not created, we will take appropriate steps to process the applicable refund.
Duplicate payments for the same order will also be reviewed and, where confirmed, refunded.
9. Product Quality & Natural Products
Spring Earth sells natural, organic and gardening-related products. Certain products may naturally vary in:
- Colour
- Texture
- Size
- Appearance
- Moisture content
- Packaging appearance
Such natural variations may not necessarily constitute a product defect.
10. Refund Processing Time
After approval of a refund, Spring Earth will initiate the refund within a reasonable processing period.
The actual credit to your bank/card/payment account may take additional time depending on the payment provider and financial institution.
11. How to Request a Refund or Replacement
Please contact us with the following information:
Email: info@springearth.in
Phone: +91 9915011902
Website: https://springearth.in/