At Spring Earth, accessible at https://springearth.in, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, place an order, contact us, or use any of our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Mobile/phone number
- Account login information
- Order and purchase details
- Information you provide through contact or enquiry forms
Payment Information
When you make a payment, payment-related information may be processed through our payment gateway providers, including Razorpay.
We generally do not directly store your complete credit/debit card, UPI, or banking credentials on our website. Payment information is handled by the relevant payment service provider according to its privacy and security policies.
Automatically Collected Information
When you visit our website, certain information may be automatically collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- Website usage and interaction information
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Deliver products to your address
- Process payments and refunds
- Create and manage your customer account
- Provide order confirmations and updates
- Respond to enquiries and customer support requests
- Process returns, replacements and cancellations
- Improve our website, products and services
- Prevent fraudulent or unauthorised transactions
- Send important service-related communications
- Send promotional communications where permitted by law and, where required, with your consent
- Maintain records required for accounting, taxation and legal purposes
3. Cookies
Our website may use cookies and similar technologies to provide a better browsing and shopping experience.
Cookies may be used to:
- Keep items in your shopping cart
- Remember your login/session
- Maintain your preferences
- Understand how visitors use our website
- Improve website performance
- Support analytics and marketing activities
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart and checkout features.
4. Customer Accounts
If you create an account on Spring Earth, we may collect and store information required to manage your account, including your name, email address, contact details, addresses and order history.
You are responsible for keeping your account login credentials confidential.
5. Orders and Delivery
When you place an order, we collect the information necessary to process and deliver your purchase.
This may include:
- Customer name
- Phone number
- Email address
- Billing address
- Shipping address
- Product/order details
- Payment and transaction information
We may share necessary delivery information with courier and logistics partners solely for fulfilling your order.
6. Payment Processing
Spring Earth may offer payment methods including Cash on Delivery and Razorpay-supported online payments such as UPI, cards and net banking.
Payments may be processed by third-party payment providers. We recommend reviewing the privacy policies of the relevant payment provider for information about how payment data is processed.
7. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers where required to operate our business, including:
- Payment gateway providers
- Courier and delivery partners
- Website hosting and technology providers
- Email and communication providers
- Analytics and marketing service providers
- Professional advisers, where necessary
- Government authorities or law-enforcement agencies where legally required
These parties are expected to use information only for the purposes for which it is provided or as required by law.
8. Marketing Communications
With your consent, we may send you information about:
- New products
- Special offers
- Discounts
- Seasonal promotions
- Gardening and agricultural products
- Other Spring Earth updates
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.
9. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and maintaining your orders
- Providing customer support
- Maintaining business and financial records
- Resolving disputes
- Meeting legal, accounting and regulatory requirements
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
11. Third-Party Links
Our website may contain links to third-party websites, services or payment providers.
Spring Earth is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a privacy-related complaint
To exercise any applicable rights, please contact us using the details below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or services.
Any updated Privacy Policy will be published on this page with a revised Effective Date.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Spring Earth
Phone: +91 9915011902
Email: info@springearth.in
Website: springearth.in